Frequently Asked Questions

Yes, we do provide samples to schools and companies for small items, on a case-to-case basis. Please note however that samples may not be available at our local warehouse and may take 1-2 weeks to arrive.

For local schools, we will e-invoice you via the IFAAS portal after we have delivered your order. For private schools and organisations, we accept cheques (payable to Sportango Pte Ltd), or bank transfer. Please email us for bank details. For individual customers, we accept cash, bank transfer or PayNow.
Orders are consolidated and will take around 7-10 business days. For made to order items, this will take longer. We will provide estimated delivery dates upon your order confirmation, and keep you updated should there be any changes.
Shipping is included in the price of the items. As for delivery, it is also free of charge as long as orders are above $99. Otherwise, we will advise you based on your location.
RETURNS - Please check your items upon delivery and inform us if there are any defective or missing items within 5 days. We will gladly collect and/or replace the items as soon possible. Items must be in their original condition with tags and/ labels intact. REFUNDS - If you wish to cancel your order, please inform us immediately, within 2 hours. We will issue a refund if the items are not packed and shipped yet.